Report it. Track it. Resolve it.
Working together with the Municipality, Ward Councillor and residents to orchestrate service delivery on the ground.
Removing politics. Pinning performance.
Engineered from real-life experience on the ground, CommunitE moves the needle for communities that have been left behind — highlighting service delivery failures and service delivery successes alike, in one public record.
A civic-accountability platform, built by residents.
CommunitE is a mobile & web platform that lets residents log municipal faults, escalate them through the right channels, and track every issue to resolution — with a public accountability dashboard so nothing gets buried.
It brings residents, street captains, ward councillors and municipal staff around one shared, transparent record of what's broken, who's on it, and when it's fixed.
Everything a community needs to get faults fixed.
Log & escalate faults
Residents report water, electricity, sanitation and refuse issues in seconds — with photo, location and category. CommunitE routes each one to the right channel and keeps pushing until it's resolved.
Open the app →
Public accountability dashboard
A live, public view of what's reported, in progress and resolved — so service delivery is transparent and impossible to ignore.
View dashboard →Coordinate your community
Street captains, volunteers, the ward councillor and municipal staff — all working from one shared record.
Bring it to your area →
Briefings, references & SLA tracking
Every fault gets a reference, priority, status and SLA. Residents and officials see the same truth — with morning briefings on what needs attention.
AI that knows your ward.
CommunitE's assistant works where your community already talks — turning everyday messages into tracked, escalated faults and answering questions with the latest ward information.
Logged from WhatsApp and escalated to Water & Sanitation with your photo and location.
From complaint to closure, in three steps.
1 · Residents report
Log a fault in seconds — photo, location and category. No call centres, no lost reference numbers.
2 · CommunitE escalates
Each fault is routed to the ward councillor and municipality, tracked against its SLA, and chased until it moves.
3 · Resolved, transparently
Status updates flow back to residents and the public dashboard — keeping everyone accountable to the outcome.
Every councillor, on the ground and in the loop.
Every councillor gets access to CommunitE to keep track of every fault in their ward — what's open, what's overdue, and what's been resolved — without chasing call-centre references.
An audited, automated workflow records every engagement between residents, the municipality and the councillor on the ground. Nothing is off the record, and nothing falls through the cracks.
Engagement stats bring visibility and transparency to the Office of the Ward Councillor — residents see their councillor working, and councillors have the evidence to show for it.
See how every department is faring.
One live view for municipal management: who is outperforming, who is not performing — by department, by service area, down to district level.
Because every fault carries its full engagement trail, managers can spot bottlenecks and investigate why — tracing a delay to the exact step, team or hand-off where it happens.
Not naming and shaming — bringing accountability within departments, with the same numbers residents and councillors see.
Two ways in
For the municipal staff who deliver services, and for the community groups who want CommunitE in their own area.
Request access
If CommunitE is live in your area, request a verified account to see live fault reports for your department and close the loop directly with residents.
Bring CommunitE to your area
Running a residents association, street committee or CPF? Give your community the same tools that are already getting faults fixed in eThekwini.
- Deploy in your ward or district in weeks
- Branded for your community, with your channels
- We train your captains, volunteers and staff
- Public accountability dashboard out of the box
Bring CommunitE to your district.
Want the same civic accountability for your community? Tell us about your ward or district and we'll set you up — branded, trained and live, usually within weeks.