Total faults tracked
100
All escalations
Municipality Accountability
eThekwini Service Delivery Scorecard
Ward 65 — Mount Vernon & Hillary. This scorecard tracks how eThekwini Municipality departments resolve faults escalated by the community. Transparency drives action; every open fault is a service commitment unmet.
Overall closure rate: 69% · Resolved within SLA: 81%
Open faults
31
Awaiting resolution
Closed faults
69
Resolved by municipality
Avg resolution time
23 calendar days
Closure rate 69%
Service Delivery Pleasure
2 departmentsDepartments delivering for the community. Closure rate at or above 70% on at least 5 faults.
Roads
Service Delivery Pleasure9Open
24Closed
73%Closure
12-week trend↑ +1.3pp vs last month
- Avg resolution
- 21 calendar days
- Avg open age
- 50 calendar days
- Resolved within SLA
- 88%
Electricity
Service Delivery Pleasure13Open
32Closed
71%Closure
12-week trend↓ 9.2pp vs last month
- Avg resolution
- 9 calendar days
- Avg open age
- 26 calendar days
- Resolved within SLA
- 97%
Watch list
2 departmentsDepartments somewhere in the middle. Closure rate between 40% and 70% — clear daylight to do better.
Water
Watch list5Open
8Closed
62%Closure
12-week trend↓ 7.4pp vs last month
- Avg resolution
- 34 calendar days
- Avg open age
- 17 calendar days
- Resolved within SLA
- 50%
Other
Watch list4Open
4Closed
50%Closure
12-week trend↑ +15.6pp vs last month
- Avg resolution
- 117 calendar days
- Avg open age
- 157 calendar days
- Resolved within SLA
- 0%
Service Delivery Failure
0 departmentsDepartments below 40% closure rate on at least 5 faults. Residents are left without service while these stay red.
No department is in the red — long may that last.
Insufficient data
1 departmentFewer than 5 faults have been logged for these departments — too few to call publicly either way.
Sewer
Insufficient data0Open
1Closed
100%Closure
12-week trend↑ +50.0pp vs last month
- Avg resolution
- 22 calendar days
- Resolved within SLA
- 0%
Accountability statement
This scorecard is published by Unity in CommUNITY — the Mount Vernon and Hillary Residents Association — to hold eThekwini Municipality accountable for service delivery in Ward 65.
Every fault on this board was escalated to the municipality by community volunteers. The data reflects real issues reported by real residents. The responsibility to resolve them lies with the Ward Councillor and the relevant eThekwini Department Heads.
Service delivery is not a favour — it is a constitutional right. When departments fail, communities suffer. This board exists so that failure cannot hide behind silence.
View the individual faults →Generated 16 Jul 2026, 01:14. Resolution times measured in calendar days — the way residents feel them.